Shipping policy

SHIPPING POLICY

Thank you for choosing Chop Helmets. We are dedicated to delivering premium low-profile vintage helmets, custom hardware, and riding apparel directly to your garage. Below you will find the clear terms, timelines, and logistics guidelines that govern our shipments across the United States, North America, and Europe.

1. SHIPPING TIMELINES & DIRECT DELIVERY

To ensure competitive pricing and direct access to specialized warehouse inventories, our products are dispatched from global distribution centers directly to your doorstep.

  • Order Processing Time: All orders are verified, safety-checked, and packed within 1 to 3 business days.
  • Estimated Delivery Window: Once dispatched, standard international transit typically takes 10 to 20 days to arrive anywhere across the US and Europe.

2. TRACKING YOUR GEAR

Transparency is key to a smooth delivery. As soon as your package hits the road, an automated tracking link will be sent straight to your registered email address. This allows you to monitor the real-time progress of your shipment from our global hubs to your local regional courier.

3. INTERNATIONAL DUTIES, TAXES & CUSTOMS

Our global shipping network is optimized to ensure smooth transit through international borders. For the vast majority of orders delivering to major destinations across North America and the European Union, packages clear customs smoothly without additional hold-ups. However, any localized import duties, customs clearance fees, or regional taxes levied upon arrival are the sole responsibility of the customer.

4. WRONG ADDRESS & DELIVERY FAILURES

It is the customer's responsibility to provide a completely accurate and secure delivery address at checkout. Chop Helmets is not responsible for packages that cannot be delivered due to missing apartment numbers, incorrect zip codes, or if the package is unclaimed at your local postal service hub after a failed delivery attempt.

5. PACKAGING AND TRANSIT PROTECTION

Custom gear requires heavy-duty protection. Every single helmet and technical component is securely boxed with high-density padding to withstand international transit, ensuring your items arrive in absolute mint, flawless condition.

6. NEED HELP WITH YOUR SHIPMENT?

If your tracking link hasn't updated or your package has exceeded the 20-day delivery window, our team is standing by to assist you immediately:

✉️ support@chophelmets.com